FAQ

  • Start off by logging in to your ArbiterPay account at refpay.com.
  • Click on the tab on the left-hand side labeled “Reports”.
  • On the following screen, you will select the option that says, “All Accounts – Executed Transactions”.
  • You can now enter the date range of transactions that you would like to see in your report and then hit “Generate”.
  • This will show you a list of every transaction that has occurred in your ArbiterPay account.
  • If you want, you can export this report into an Excel file for your use.
  • Start off by logging in to your ArbiterPay account at refpay.com.
  • Click on the tab on the left-hand side labeled “Transfers”.
  • On the following screen, you will select the option that says, “Send Funds to Bank Account (EFT)”.
  • If you have your bank information already saved in your profile it should prepopulate in the section labeled “Credit to Bank Account”.
  • You will then enter the amount of money you would like to transfer to your bank.
  • After you have entered that amount, select “No” in the preferences box below.
  • Hit the “Continue” button at the button of the page which will take you to a screen where you will confirm your transfer.
  • Once you have confirmed your transfer and hit “Submit”, your transaction is successful.

–     You will see these funds available in your bank account in 2-3 business days***

  • Start off by logging in to your ArbiterPay account at refpay.com.
  • Click on the tab on the left-hand side labeled “My Profile”.
  • From here you will see a row of grey tabs. Click on the one labeled “Bank Accounts”.
  • If you are needing to change bank information that already exists, you will then hit the button labeled “Modify”.

–     From here, update any information you need to and then enter your 4-digit security key.

–     If you are unable to remember your security key, please email info@epiccontestsolutions.com to have this information sent to you.

–     Hit the “Save” button once you have completed all changes.

  • If you are needing to add bank information, you will hit the button labeled “Add”.

–     Enter all of the information that is required. This includes everything that has an asterisk next to it.

–     Once all of your information has been entered, hit the “Save” button to finish adding your bank information.

–     If you are unable to remember your username or security question, please email info@epiccontestsolutions.com to have this information sent to you.

  • Once you have followed these steps and entered the information asked, you will receive an email from ArbiterSports with a link to reset your password.

–     This email can sometimes take a few minutes to show in your inbox

  • After your password has been reset, return to refpay.com and enter the new credentials you just finished setting up.